MTN Nigeria has blocked its subscribers from recharging their mobile phones or buying data using the Unstructured Supplementary Service Data (USSD) codes.
This happened after the telecoms giant allegedly cut back on the commissions it pays out to banks and fintechs on the sales of airtime and data.
This means that subscribers cannot recharge their lines or buy data plans using the USSD codes particular to their banks.
Several banks have sent notifications to the customers after they made efforts to recharge via USSD code, My MTNapp, and FinTech firms like FETS.
Dear Customer, this service is temporarily unavailable. Kindly contact your Telecom service provider.”
MTN Nigeria also confirmed the development in a mail sent to some of its partners, which in part reads:
“Dear Customer, Please be informed that some of Mycustomers may not be able to purchase airtime, and data recharge via banks including MOD, and myMTNApp.
Please pacify Mycustomers and educate them to use MTNTopit, MoMo channels, as well as the debit card options on MOD or myMTN App.”